Big Business Support - Small Business Personal Service.
Med Tech Solutions offers a variety of support options and services. The most common place being telephone support and onsite visits. However, with the growing commonplace of internet based support Med Tech Solutions is right there with many big name companies in offering "remote" support.

Our Remote Support Client lets you simply click on the link below while one of our technicians is on the phone and we can connect even if you are beind a firewall. With our client we can transfer files, chat, re-boot & auto-reconnect and remotely control your PC in real-time without pre-installing software or any network changes on your side. We can even reboot the remote computer into "Safe Mode".

Current Customer Support
Click here if you are a current MTS Customer looking for support.

New Customer / One Time Support
Click here if you are a not a current MTS Customer looking for support.

Some of the fields that we specialize and offer support in are:

Networking:
In today's market networking expertise is one of the most critical aspects of Information Technology. Business Depend on their internal systems to be up and running at all times - or with minimal downtimes - to centralize: data storage, backups, and manage critical applications. Creating and Maintaining a secure network is also a skill that is integral in being an effective Information Technology Consultant. With the growing amount of mobile users and employees working from home or remote offices maintaining a secure network to transmit data in an efficient manner is regarded highly by customers who wish to maximize productivity.

Some of the Typical Requirements for Networking Personnel include:

  • Design, Plan, Implement and Expand Local Area Networks (LANs), Wide Area Networks (WANs) and Wireless Local Area Networks (WLANs).
  • Design, Plan, Implement and Expand an efficient structure cabling environment to maximize data throughput.
  • Maintain network stability and security by performing routine maintanence and security updates.
  • Monitor Servers and critical machines on the network for errors, loss of connectivity, or hardware failure.
  • Develop,maintain, and enforce security policies and network best use policies.
  • Ensure minimal downtime from hardware/software failures
  • Prevent unauthorized access to company resources and/or information.

Basic and Advanced PC/Peripheral Support:
Almost every desk in America comes equipped with a computer or thin client terminal of some sort. And even if someone, somewhere, doens't have one on their desk they will at the very least have a printer or fax machine of some sort in their office. We live in a connected world and when we lose connectivity, either through the computer, fax machine, or phone, it truly is amazingly clear how much we rely on them and take them for granted. Most PC and Peripheral problems can be handled by phone support or using our remote client listed above. The only exceptions are hardware failures which may result in a visit to the customer location.

Some of the Typical Requirements for Basic and Advanced PC/Peripheral Support Personnel include:

  • Troubleshoot, diagnose, and repair computer and peripheral problems.
  • Work with customers to understand their needs and configure their equipment for maximum efficiency.
  • Maintain machine stability by performing routine maintanence, security updates, and firmware updates.

Telephone Systems Support / VOIP:
Something that Med Tech Solutions has learned through time and experience is that many small business companies place telephone systems under standard information technology. Most small business computer stores are "Mom and Pop" stores that have one or two technicians on site that can fix computer problems in a heartbeat but when it comes to phones, they can be just as clueless as anyone. In our effort to become a true "One Stop Shop" for our clients we sell, support, and service business class telephone systems. This is a true benefit to our clients who cringe at the thought of having one more name and contact to remember if something goes wrong. Some of the Typical Requirements for Telephone Systems Support / VOIP Personnel include:

  • Design, Plan, Implement and Expand PBX/Key/and VOIP systems to meet the clients needs.
  • Design, Plan, Implement and Expand an efficient structure cabling environment to maximize voice quality.
  • Ensure minimal downtime from hardware/software failures
  • Troubleshoot, diagnose, and repair defects in cabling, phones, or the phone system itself.

Other Support Options We Offer:
MTS offers many more options and opportunities to our clients. For more information please feel free to contact us.